Implementing a Hospital Software Integrated with Pharmacy POS to manage Doctor OPD, front desk, medical store inventory & Billing.
- Hospital Management System
- Doctor Clinic Software
- Patient Management System
- Pharmacy Management System
- Hospital Industry
- Hyderabad, Pakistan
Background
Elizbeth Hospital in Hyderabad – is one of the most significant clinics in the country that provides all the necessary medical services and cares about the health of patients. Understanding the significance of improving responsiveness of hospital software including Patient Management System and pharmacy pos, hospital’s aimed at enhancing its current systems covering the question of inventory and sales as well as billing systems in the context of the hospital’s pharmacy division.
CLIENT OVERVIEW
Elizbeth Hospital is a popular healthcare institution that treats thousands of people each year; the hospital provides numerous medical services in various fields of medicine. Medical store is one of the essential service delivery points within the hospital setting, which plays a pivotal role in delivering prescribed medicines to patients promptly and without any error. However, before this implementation, the pharmacy management system was disjointed hence it experienced weak supplies and correspondingly errors in charges and stock management.
Challenges
The primary challenges faced by Elizbeth Hospital operations and its pharmacy
Inventory Management
- Manual tracking caused service interruptions because the system could not track which items needed to be restocked and which ones were overstocked, Bulk purchasing also led to overstock situations and stockouts.
Sales Tracking
- When the data regarding sales figures was obtained, it was often inconsistent, and this created issues when analyzing the data to try and manage the sales.
Billing Errors
- The process of manual billing used to be employed in several healthcare facilities, which resulted in dissatisfaction because of errors, financial misbalances among patients, and overall inefficiency of the procedure.
Integration Issues
- One of the main issues identified was the absence of System Integration leading to silo customization and creating duplicate means of entry and data inconsistency across the various pharmacy operations.
Solutions Highlights
To elicit solutions to these problems, a Point of Sale (POS) system with a fully integrated pharmacy management module was designed and used. Key features of the solution included
Real-time Inventory Management
Tracking of the batch numbers and the quantity with alerts for products that have low inventory or products that are expiring.
Integrate with Sales Module
Efficient recording of the sales transactions with an ability to produce the record data for analysis and reporting in the organization.
Automated Billing System
Reduction of manual errors through timely bill generation by using an smart Pharmacy POS Software.
Centralized Data System
Similarly, integration of all pharmacy processes into a single state has the benefits of data integration, aimed at avoiding duplications.
Results and Benefits by using Hospital software
The implementation of the hospital software integrated with pharmacy management system at Elizbeth Hospital resulted in several significant benefits:
Better Stock Control
- Real-time tracking helped reduce cases where stock ran out or where there were leftover products, thus achieving the right quantities of stock. Enhanced Sales Analysis: To be more precise, these issues and the availability of accurate sales data helped greatly improve decision-making and demand forecasting.
Reduced Billing Errors
- The use of computer systems for billing contributed to increased patient satisfaction since few complaints were raised on discrepancies amount that was payable for the services rendered.
Operational Efficiency
- Automate routine tasks such as data entry, Billing, inventory management, and front desk operations, allowing employees to focus on more strategic activities.
Conclusion
In conclusion, the implementation of the integrated pharmacy management system at Elizbeth Hospital, Hyderabad with the help of NPCIL turned out to help overcome some of the major issues faced by the pharmacy department. When the inventory, the sales, and the billing concerns are effectively managed through the system, it results not only in better operation but also in raising the standard of quality of patient care. It can be concluded that this case study is also relevant in the context of the role of technology in healthcare organizations as it emphasizes that technological advancements should be incorporated in healthcare organizations for them to effectively deliver optimal services and organizational performance.