Implementing a Hospital Software Integrated with Pharmacy POS to manage Doctor OPD, front desk, medical store inventory & Billing.
- Hospital Management System
- Doctor Clinic Software
- Patient Management System
- Pharmacy Management System
- Hospital Industry
- Hyderabad, Pakistan
Background
Elizabeth Hospital in Hyderabad is one of the leading clinics in the country, offering essential medical services and prioritizing patient health. Recognizing the importance of improving hospital software responsiveness, the hospital aims to enhance its current systems. Additionally, this includes upgrading the Patient Management System, pharmacy POS, inventory management, sales, and billing processes within the hospital’s pharmacy division.
CLIENT OVERVIEW
Elizabeth Hospital is a well-known healthcare institution that treats thousands of patients each year. The hospital offers a wide range of medical services across various specialties. The medical store is a critical service point, ensuring that prescribed medicines are delivered promptly and accurately to patients. However, before the new hospital software system was implemented, the pharmacy management system was disjointed. As a result, this led to issues such as weak supplies, errors in charges, and poor stock management.
Challenges
The primary challenges faced by Elizbeth Hospital operations and its pharmacy
Inventory Management
- Manual tracking caused service interruptions because the system could not track which items needed to be restocked and which ones were overstocked. Bulk purchasing also led to overstock situations and stockouts.
Sales Tracking
- When the data regarding sales figures was obtained, it was often inconsistent, and this created issues when analyzing the data to try and manage the sales.
Billing Errors
- The process of manual billing used to be employed in several healthcare facilities, which resulted in dissatisfaction because of errors, financial misbalances among patients, and overall inefficiency of the procedure.
Integration Issues
- One of the main issues identified was the absence of System Integration leading to silo customization and creating duplicate means of entry and data inconsistency across the various pharmacy operations.
Solutions Highlights
To provide solutions to these problems, a doctor clinic software integrated with a Point of Sale (POS) system and a pharmacy management module was designed and implemented. Key features of the solution included:
Real-time Inventory Management
Tracking of the batch numbers and the quantity with alerts for products that have low inventory or products that are expiring.
Integrate with Sales Module
Efficient recording of the sales transactions with an ability to produce the record data for analysis and reporting in the organization.
Automated Billing System
Reduction of manual errors through timely bill generation by using an smart Pharmacy POS Software.
Centralized Data System
Similarly, integration of all pharmacy processes into a single state has the benefits of data integration, aimed at avoiding duplications.
Results and Benefits by using Hospital software
The implementation of the hospital software integrated with pharmacy management system at Elizbeth Hospital resulted in several significant benefits:
Better Stock Control
- Real-time tracking helped reduce cases where stock ran out or where there were leftover products, thus achieving the right quantities of stock. Enhanced Sales Analysis: To be more precise, these issues and the availability of accurate sales data helped greatly improve decision-making and demand forecasting.
Reduced Billing Errors
- The use of computer systems for billing contributed to increased patient satisfaction since few complaints were raised on discrepancies amount that was payable for the services rendered.
Operational Efficiency
- Automate routine tasks such as data entry, Billing, inventory management, and front desk operations, allowing employees to focus on more strategic activities.
Conclusion
“In conclusion, the implementation of the integrated pharmacy management system at Elizabeth Hospital, Hyderabad, with the support of NPCIL, helped resolve key challenges faced by the pharmacy department. By effectively managing inventory, sales, and billing, the system not only improved operations but also enhanced the quality of patient care. Furthermore, this case study highlights the importance of technology in healthcare organizations, demonstrating that integrating technological advancements is important for delivering optimal services and improving organizational performance. By leveraging a hospital management system and doctor clinic software, it has improved operation and patient care, setting a benchmark for other healthcare institutions.